Track: Next Generation Emergency Communications Services |
| Empowering Emergency Responses: Leveraging AI to Enhance Call Center Efficiency and Human Connection |
| Alex Gruber will discuss the pivotal role that AI technologies play within the call center domain. Focusing on practical applications like live audio translation and transcription, Gruber will illustrate how these tools not only eliminate language barriers but also streamline workflow, ensuring that emergency calls are directed to the most appropriate resources swiftly. He will explore the concept of call triage, where AI can analyze data to prioritize calls based on urgency, thereby assisting human agents in making informed decisions. Gruber will also delve into the concept of sentiment analysis tools, which will detect stress levels in call takers and offer insights into managing workload and emotional well-being. His talk will underscore Carbyne's commitment to leveraging AI to enhance human potential, leading to more effective, efficient, and successful Emergency Call Center operations. |
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| Presentation Video |
| Presentation Notes |
| Gruber-Leveraging-AI-in-Emergency-Response-Room-2-1330.pptx |
